Refund Policy

Donations

One-time donations

If you donated by mistake or changed your mind, contact us within 14 days of the donation date and we will issue a full refund to the original payment method. After 14 days we cannot issue refunds, because IRS rules require us to track donations on a calendar-year basis and a late refund creates a tax-receipt mismatch for both of us.

If your donation is fraudulent (someone used your card without permission), contact us immediately. We will refund the full amount regardless of the 14-day window and work with you and Stripe to investigate.

Recurring donations

You can cancel a recurring donation at any time through your dashboard customer portal. Cancellation stops all future charges immediately.

Already-charged installments are non-refundable after 14 days, with the same exception for fraud. If you wish to refund the most recent installment within 14 days, contact us.

Tax receipts after a refund

If we refund a donation, we will issue a corrected tax receipt that excludes the refunded amount. If your original receipt was issued in a prior tax year, please consult your tax advisor about how to amend.

Event tickets

Event ticket refund terms are listed on each event’s page. As a default:

Cancellations more than 7 days before the event: full refund minus payment-processor fees.
Cancellations within 7 days: at our discretion. We typically credit you toward a future event.
If SAF cancels an event, attendees receive a full refund automatically.

How to request a refund

Email us through our contact page with:

The email address you used at checkout.
The donation or order date.
The amount.
Why you are requesting the refund.

We respond within 5 business days.

Processing time

Approved refunds typically post to your card within 5-10 business days. If you don’t see it after 10 business days, contact your card issuer; refunds occasionally lag at the bank end.